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Free U.S. shipping on 3 and 6 bottle orders. Every order carries the 60-day money-back promise.

Refund policy

Last updated: July 2026

The promise in one paragraph

Every Phytomem One order carries a 60-day money-back guarantee counted from the day the parcel is delivered. If the product does not suit you, contact [email protected] within that window, return the bottles you still have, and the purchase price goes back to the card or account you paid with. Opened bottles are accepted. Empty bottles are accepted.

What is refunded

The full purchase price of the product, including any shipping fee you paid on the two-bottle package. Return postage is not refunded, and it remains the customer's cost.

The steps

  1. Write to [email protected] or call +1 (734) 219-4460 within 60 days of delivery and ask for a return authorisation.
  2. We reply the same or next business day with the return address and a reference number.
  3. Post every bottle from the order, opened or not, with the reference written clearly on the outside.
  4. We refund within five business days of the parcel reaching our warehouse, to the original payment method only.

Time limits

The 60 days run from the delivery date recorded by the carrier, not from the order date. A return authorisation stays valid for 21 days from the day we issue it, which is ample time to get a parcel into the post.

What is not covered

Bottles bought from any seller other than this store cannot be refunded by us, because we cannot verify what they are or how they were stored. Phytomem One is sold on buyphytomemone.com alone. We also cannot refund an order that reaches us after the authorisation has expired, or a parcel sent without a return authorisation, because there is no way to attach it to a customer.

Damaged or wrong items

If a bottle arrives broken, leaking or is not what you ordered, tell us within seven days and we replace it at our cost, with no return required. Send a photograph if you can.

Cancelling before dispatch

Write to us as soon as you can. If the parcel has not been scanned by the carrier we cancel and refund in full, usually the same day. Once it is in the post, the standard 60-day return applies instead.

Contact for refunds

Wexford Botanical Group, LLC, 1140 Nixon Ridge Drive, Suite 210, Ann Arbor, MI 48105. Email [email protected]. Telephone +1 (734) 219-4460, Monday to Friday, 9am to 6pm ET.